Privacy Policy

Who we are

Sisture is a luxury bridal and occasion atelier based in London, United Kingdom. When this policy refers to “Sisture”, “we”, “us”, or “our”, it means Sisture and its operators. You can contact us at hello@sisture.com.

Information we collect

We collect information you give us directly, including:

• Name, email address, and phone number when you enquire, book a consultation, or contact us
• Your occasion details and any preferences you share during the design process
• Payment information processed securely by our payment provider (we do not store card details)

We may also collect limited technical information (such as your browser type and approximate location) through standard web analytics to help us improve our website.

How we use your information

• To respond to your enquiries and manage your consultation or order
• To communicate about fittings, appointments, and your commission
• To send occasional updates about new collections or events, where you have opted in
• To comply with our legal obligations

We will never sell your personal data to third parties.

Legal basis for processing

We process your personal data on the basis of contract performance (when fulfilling your order), legitimate interests (to improve our services), and consent (for marketing communications). You may withdraw consent at any time by contacting us.

How long we keep your data

We retain client records for up to seven years following the completion of a commission, in line with UK accounting and legal requirements. Marketing data is held only while you remain an active subscriber.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data, where legally permissible
• Object to or restrict our processing of your data
• Data portability
• Lodge a complaint with the Information Commissioner’s Office (ico.org.uk)

To exercise any of these rights, please contact us at hello@sisture.com.

Cookies

This website uses only essential cookies required for the site to function. We do not use advertising or tracking cookies. Where we add analytics in future, we will update this policy and seek your consent where required.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the “last updated” date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the revised policy.